Help & FAQ
Is anything actually charged or shipped?
No. Every purchase is simulated. The checkout never asks for payment details, and no order is sent to any seller or carrier.
What details should I enter at checkout?
Fictional ones. The checkout includes a “Fill with sample demo data” button. Please don't enter anyone's real home address.
How is the delivery status calculated?
The timeline is generated from the time you placed the order and the shipping method you chose (Standard ≈ 5 business days, Expedited ≈ 3, Express ≈ 1). It advances automatically as time passes.
How do I find my order again?
Orders placed in this browser appear under Your orders. From another device, use Track order with the order number and email.
Why do some products show “Authentic photo not yet available”?
We only display genuine photographs that match the exact brand and model. If no verified photo has been found yet, we show a clear placeholder instead of an unrelated or generated image.
Where do the product photos come from?
From the Open Icecat manufacturer catalog, from matching listings retrieved through the official eBay Browse API, or uploaded by the store administrator. Each gallery credits its source. Images remain the property of their owners.
Is my cart saved?
Yes — your cart and wishlist are stored against an anonymous cookie, so they survive page reloads and browser restarts on this device.
Still need help? Contact us.